Meridian Bank plc
ISO 20022 migration delivered on time after two failed attempts with previous vendors.
The Challenge
Meridian Bank had twice attempted to migrate its payments infrastructure to ISO 20022 — a mandatory requirement under the Bank of England's CHAPS migration programme — and failed both times, accumulating £4.2M in sunk costs and facing regulatory censure. With a hard deadline 14 months away, they needed a team that understood both the technical complexity and the regulatory stakes.
Our Approach
We deployed a senior team of payments architects and regulatory specialists who began with a forensic assessment of the two previous failures. The root cause was not technical — it was a lack of domain understanding at the programme leadership level. We restructured the delivery model, established a direct line to the Bank of England's migration team, and rebuilt the integration layer from scratch using a phased cutover approach that eliminated the big-bang risk that had derailed previous attempts.
Results
"IT Financial Services delivered our ISO 20022 migration on time and within budget — something our previous vendor had failed to do twice. Their understanding of both the technology and the regulatory context was exceptional."